Bug Fixing & Troubleshooting
A website or application can develop bugs for many different reasons. A plugin update, code change, API failure, database problem or unexpected user interaction can all cause functionality to stop working as expected.
We investigate production issues to understand what is actually causing the problem, rather than applying a quick fix without understanding the wider system. Where appropriate, we look at the underlying code, database, integrations, infrastructure and recent changes to identify the source of the issue.
Once the cause is understood, we implement and test the fix in a controlled environment where possible before introducing it to the live platform.
Fix the Problem, Not Just the Error
A bug is often only the visible symptom of a deeper technical problem. Fixing the immediate error without understanding its cause can leave the underlying issue in place. We start by reproducing the problem and gathering the information needed to understand what is happening. Depending on the issue, this can include reviewing application logs, code, database queries, integrations, browser behaviour, server configuration and recent changes.
The appropriate fix may be a small code change, a configuration adjustment, a database correction or a larger architectural change if the problem is part of a wider issue. The aim is to resolve the problem properly while understanding whether anything else in the platform needs attention.
What Our Bug Fixing & Troubleshooting Service Covers
We investigate technical problems across websites, eCommerce platforms and custom applications, from isolated errors to recurring issues affecting important business processes.
- Production bug investigation: Reproducing and diagnosing issues affecting the live platform.
- Root cause analysis: Tracing the problem through the relevant code, data, integrations or infrastructure.
- WordPress and WooCommerce fixes: Investigating plugin conflicts, custom code, database issues, checkout problems and other platform-specific bugs.
- API and integration troubleshooting: Identifying failures between your website and external systems.
- Performance-related issues: Investigating slow requests, timeouts and technical problems that affect functionality.
- Regression fixes: Identifying problems introduced by updates, new functionality or changes to the existing platform.
- Testing and deployment: Testing fixes before deployment where the environment allows and checking the affected functionality after release.
Why We Investigate Before We Fix
A quick patch can sometimes make an error disappear without addressing what caused it.
A checkout failure might be caused by an integration, a database query, custom code or a recent plugin update. A form that suddenly stops working could be affected by JavaScript, server configuration or a third party service.
Understanding the cause first helps determine whether the issue is isolated or part of a wider technical problem.
Where we identify a recurring pattern or underlying architectural issue, we can also recommend further work rather than repeatedly fixing the same symptom.
What You Get
- A structured investigation of the reported issue.
- Identification of the likely technical cause.
- Review of relevant code, configuration, data or integrations.
- A fix appropriate to the underlying problem.
- Testing of the affected functionality before deployment where possible.
- Investigation of related issues where they are identified.
- Clear explanation of what was found and what was changed.
- Recommendations for further work where the issue points to a wider technical problem.
The Business Problems This Solves
Technical bugs can affect much more than the website itself. A broken checkout can prevent customers from completing orders, an API failure can stop information from reaching another system, and a malfunctioning form can prevent enquiries from reaching your team.
Recurring bugs can also consume development time because the same problem keeps being investigated without the underlying cause being addressed.
We focus on understanding why the problem occurred and whether it is connected to other parts of the platform. This allows the immediate issue to be resolved while also identifying technical improvements that may prevent similar problems from continuing.
If your website has a bug that keeps returning, functionality that has suddenly stopped working or an issue that you cannot identify the cause of, we can investigate the existing platform and determine what needs attention.
Root Cause Investigation
We look beyond the visible error to understand what caused it, whether that is code, data, configuration, infrastructure or an external service.
Fewer Repeat Problems
When a recurring issue is caused by a wider technical problem, addressing that cause can reduce the need to repeatedly fix the same type of error.
Clear Technical Information
You receive a clear explanation of what was investigated, what was changed and whether any further technical work is recommended.
Safer Changes
Where possible, fixes are tested in a controlled environment before being introduced to the live platform, reducing the risk of introducing another problem while resolving the original one.
CASE STUDIES
Bug Fixing & Troubleshooting in Practice
Explore examples of our work across WordPress development, eCommerce platforms and complex digital systems.
Trusty Shine
A custom-designed WordPress brochure website with professional branding, ACF Pro fields and Gutenberg page builder giving the client complete content control. Secure server setup, email automation for lead management, analytics tracking and comprehensive CMS training ensure Trusty Shine can independently maintain and expand the platform.
Open post
Dancitive
Dancitive connects dancers, events and organisers through a purpose-built platform for the partner-dance community. It combines event discovery, social interactions, dance assessments, personal journals and organiser management tools in one digital experience.
Open postStart Your Project
If your website is not working as expected, we can investigate the problem, identify the likely cause and recommend the appropriate fix.
FAQ
Your Bug Fixing Questions Answered
These are some of the questions we commonly hear from businesses dealing with website and application problems.
How quickly can you investigate a critical bug?
The response depends on the support arrangement and severity of the issue. Critical functionality such as checkout, authentication or important business processes can be prioritised where appropriate. The time required to resolve the issue depends on its cause and complexity.
Do you only fix bugs on websites you built?
No. We can investigate websites and applications built by other agencies, freelancers or internal teams. We start by understanding the existing codebase and technical environment before making changes.
What is the difference between a bug fix and a feature request?
A bug is functionality that is not working as intended. A feature request involves adding new functionality that did not previously exist. We can work on both, although the investigation and scope are different.
Will fixing a bug break something else on my website?
Any change to an existing system can have unintended effects, particularly where different parts of the platform are closely connected. Where possible, we test fixes in a staging or controlled environment and check related functionality before deployment.
How much does bug fixing cost?
It depends on the complexity of the problem and how much investigation is required. Some issues can be diagnosed and resolved quickly, while bugs involving multiple systems, legacy code or third-party integrations can require more extensive work. We can provide an estimate once the issue has been assessed.
Can you fix recurring bugs?
Yes. If the same type of problem keeps returning, we can investigate whether there is a wider cause within the application, database, integration or infrastructure. Where appropriate, we can address that underlying issue rather than continuing to fix individual occurrences.
CONTACT US
Got a Bug That Needs Investigating?
If something on your website or application has stopped working, is behaving unexpectedly or keeps breaking, we can investigate the technical cause and identify the appropriate way forward.
Give us a call and get an answer in seconds
Speak directly with our team about your platform, what you’re trying to improve and the technical challenges you’re facing. We’ll give you an honest view of what would be involved and where we can help.
Fill the contact form and we will contact you
Tell us about your current platform, what isn’t working properly, what you’re trying to build or where you need technical support. We’ll review the details and come back with a clear assessment and next steps.