Privacy Policy

TekCreative LTD (“TekCreative”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we may collect, how we use it, when we share it and the rights you have under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to your use of our website at tekcreative.co.uk, your communications with us and relevant business enquiries.

TekCreative LTD is a company registered in England and Wales under company number 14709474.

We are responsible for deciding how and why personal data covered by this policy is processed, acting as the data controller where applicable.

Contact details

TekCreative LTD
Studio 9, 50-54 St Paul’s Square
Birmingham, United Kingdom
B3 1QS

Email: [email protected]
Phone: 0121 517 1901
Website: https://tekcreative.co.uk/

The information we collect depends on how you interact with us. It may include:

Contact and identity information: Your name, business name, email address, telephone number and other contact details you choose to provide.

Enquiry and project information: Details of your enquiry, project requirements, communications, feedback, quotations and information relevant to a potential or existing business relationship.

Technical information: Information such as your IP address, browser type, device information, operating system, referring pages and technical logs generated when you visit our website.

Website usage information: Information about how visitors interact with our website, where analytics or similar technologies are used and permitted by applicable law.

Business and administrative information: Information needed to manage client relationships, invoices, payments, contractual obligations and legal or accounting requirements.

Please avoid submitting sensitive personal information through general website forms unless it is necessary, and we have an appropriate reason and lawful basis to process it.

We may collect personal data:

• Directly from you when you submit a contact form, email us, call us or otherwise communicate with us.
• During discussions about a potential or existing project.
• Automatically through website server logs, cookies and similar technologies, subject to applicable consent requirements.
• From publicly available business sources where relevant to legitimate business communications.
• From service providers or business contacts where they lawfully provide information to us.

Where we obtain personal data from another source, we will provide any privacy information required by law.

We use personal data only where we have an appropriate lawful basis and for relevant purposes, including:

Responding to enquiries: To answer questions, discuss project requirements and provide requested information.

Providing services: To prepare proposals, manage projects, communicate with clients and fulfil our contractual obligations.

Managing our business: To maintain business records, administer accounts, process payments and manage our relationship with clients and suppliers.

Improving our website: To understand website performance, identify technical issues and improve usability, where appropriate and permitted.

Marketing our services: To send relevant business communications where we are legally permitted to do so. You can object to direct marketing at any time.

Security and legal compliance: To protect our website and systems, prevent misuse, establish or defend legal claims and comply with applicable legal obligations.

We do not use personal data for purposes incompatible with the reasons for which it was collected unless permitted by law.

Under data protection law, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on:

• Contract: Where processing is necessary to enter into or perform a contract with you.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to relevant business enquiries, managing client relationships, maintaining website security or improving our services, provided those interests do not override your rights.
• Legal obligation: Where processing is necessary to comply with applicable laws, including accounting and tax requirements.
• Consent: Where you have given consent, such as where consent is required for certain cookies or marketing activities.

The lawful basis depends on the specific purpose and circumstances of the processing.

We do not sell your personal data.

We may share relevant information with trusted third parties where necessary for the purposes described in this policy, including:

• Website hosting, infrastructure and technical support providers.
• Email, communication and business administration service providers.
• Analytics or cookie-related providers, where applicable and permitted.
• Professional advisers, such as accountants, lawyers and insurers.
• Public authorities, regulators or law enforcement agencies where required by law or necessary to protect legal rights.

Where third parties process personal data on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

We only share information that is relevant and necessary for the applicable purpose.

Some of our service providers may store or process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is lawful. Depending on the destination and circumstances, this may include relying on an applicable adequacy regulation or decision, or using appropriate safeguards.

You can contact us if you would like further information about relevant international transfers and the safeguards used.

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Retention periods depend on the type of information and our reasons for holding it. For example:

• Enquiries: We may retain enquiry correspondence for as long as needed to respond, follow up and maintain appropriate business records.
• Client and project records: We retain relevant information for the duration of the business relationship and for an appropriate period afterwards.
• Financial and accounting records: We retain records for the periods required by applicable law.
• Technical and analytics data: Retention depends on the relevant system, security requirements and any applicable consent settings.

When personal data is no longer required, we will delete it or anonymise it where appropriate, unless we have a lawful reason to retain it.

Our website may use cookies and similar technologies to support essential functionality, remember preferences, measure website performance or provide other features.

Where required by law, we will ask for your consent before placing non-essential cookies or using similar technologies. You should be able to manage your preferences through the available cookie settings.

You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

For information about the specific cookies and technologies used on our website, please consult our Cookie Policy or cookie settings, where available.

We may send information about our services where we are legally permitted to do so.

We will obtain consent where required by applicable electronic marketing rules. In some circumstances, the law may permit relevant business marketing without consent, subject to applicable conditions and your right to object.

You can opt out of marketing emails by using the unsubscribe option where provided or by contacting us at [email protected].

Even if you opt out of marketing, we may still contact you about an existing project, a service you have requested, contractual matters or other necessary business communications.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should avoid sending passwords, payment card details or other highly sensitive information through ordinary email or general website forms.

Depending on the circumstances and applicable law, you may have the right to:

• Access your personal data and request a copy.
• Rectify inaccurate or incomplete personal data.
• Erase your personal data where the legal requirements for erasure are met.
• Restrict how your personal data is processed in certain circumstances.
• Object to processing based on legitimate interests, including the right to object to direct marketing.
• Data portability where the relevant legal conditions apply.
• Withdraw consent where processing is based on your consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are subject to certain legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at [email protected]. We will respond within the period required by applicable law.

Our website may contain links to third-party websites or services. Those websites operate independently and have their own privacy policies and practices.

We are not responsible for how third parties collect or use personal data through their websites. We recommend reviewing their privacy policies before providing them with personal information.

Our website and services are intended primarily for businesses and adults. We do not knowingly collect personal data from children through our website for the purpose of providing services to them.

If you believe a child has provided personal data to us inappropriately, please contact us so that we can review the matter and take appropriate action.

We do not intend to make decisions about website visitors based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on them.

If our practices change in a way that requires additional information under data protection law, we will update this policy as appropriate.

If you have concerns about how we handle your personal data, please contact us first at [email protected] so that we can try to resolve the issue.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), the independent authority responsible for upholding information rights.

Website: https://ico.org.uk/make-a-complaint/

You can find further information about your data protection rights at https://ico.org.uk/.

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal obligations.

Any revised version will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

TekCreative LTD
Studio 9, 50-54 St Paul’s Square
Birmingham, United Kingdom
B3 1QS

Email: [email protected]
Phone: 0121 517 1901
Website: https://tekcreative.co.uk/